Refund And Returns Policy

Last Updated: January 2026

 

Our Satisfaction Promise

At BubbaCool, we take pride in creating meaningful, AI-powered pet portraits. Your pet deserves something special, and we’re committed to delivering quality. If something isn’t right, we’ll do our best to make it right within the terms below.

 

Digital Products

For digital portrait downloads:

  • Please review your portrait preview carefully before completing your purchase
  • Because digital products are delivered instantly, all digital sales are final and non-refundable
  • Digital files cannot be returned once delivered
  • We strongly recommend reviewing your preview and our style examples before checkout

If you experience a technical problem accessing or downloading your file, contact us at info@bubbacool.com, and we will resolve it as quickly as possible.

If there is a significant issue with the AI-generated artwork, such as missing elements or visible rendering errors, we may offer a regeneration or refund at our discretion. Please email us with your order number and a clear explanation of the issue.

 

Physical Products (Framed Canvas & Prints)

 

Quality Concerns

If your print arrives damaged, defective, or with a production-related issue:

  • Contact us within 14 days of delivery
  • We will offer a free replacement or a full refund

Return Conditions

  • Items must be returned in their original, undamaged condition to qualify for a refund
  • Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival
  • Refunds cover the full purchase price, excluding original shipping fees unless the product was defective

 

How to Request a Refund

To report an issue or request a refund:

  1. Email info@bubbacool.com
  2. Include your order number
  3. Attach clear photos if reporting damage or quality concerns
  4. Briefly describe the issue

Our support team will respond within 24 hours with the next steps.

 

Processing Time

Once approved:

  • Digital products remain non-refundable as stated above
  • Physical product refunds are processed within 5–7 business days after we receive the returned item
  • Funds typically appear in your account within 3–5 business days, depending on your bank

 

Non-Refundable Items

The following are not eligible for refunds:

  • All digital portrait downloads
  • Physical products returned more than 30 days after delivery
  • Custom-framed items were damaged due to customer mishandling
  • Products returned without prior authorization from our support team

Trust Bubba Cool to capture your memories and transform them into stunning identities that will be cherished for a lifetime.

 

Sales, Promo Code Coupons & General Store Policies

Promo Codes

You may only use one promo code per order. Promo codes are not to be combined, are non-transferable, and may have exemptions or requirements in order to be successfully redeemed. Promo codes are subject to change at any time. Shipping charges are based on the cart total after all promo codes have been applied.

Please note that we are unable to honor retroactive discounts. You must enter the code you intend to use at the time of checkout.