Frequently Asked Questions
How many pets can I have in one portrait and what types of pets do you illustrate?
Each portrait can feature up to three pets.
We can design a portrait for any animal, no matter the species or the breed. Our artists are incredibly talented and can work with any animal on Earth.
How do I take the ideal photo of my pet?
Follow the tips of our Guideline for the best photo when taking your pet's photo! If you're unable to follow these steps perfectly, no worries! Our dedicated team reviews all orders and photos to ensure everything is in order.
What are the shipping times?
Artwork previews will be emailed to you within 2-3 working days. Upon your approval, printing will commence within 48 hours!
Shipping Times
- USA: 3-5 working days
- CA, AUS, UK: 5-7 working days
- Europe: 5-10 working days
- Rest of world: 10-15 working days
All orders are shipped fully tracked.
During peak seasons, shipping companies may experience delays. We appreciate your patience if deliveries take a little longer than expected.
Get all the info: Shipping Policy.
Free Gift For You ! 🎁
When you purchase this product, we’re giving you a special bonus, a high-quality digital file of your pet’s portrait!
This $34.95 value gift is available for a limited time only, don’t miss out!
When you purchase this product, we’re giving you a special bonus—a high-quality 8”x11” digital file of your pet’s portrait! Once the artwork is approved, you’ll receive the file to share your pet’s stunning artwork on social media or print it as many times as you’d like. It’s our way of saying thank you for celebrating your furry friend with us.